Help & Contact

We typically reply within 1–2 business days.

Have a quick question? Check the answers below first, or browse our full FAQ — if you still don't find what you need, the form (or WhatsApp/email) further down reaches us directly.

Common questions

🔑 I forgot my password / can't sign in

Go to the Sign In page and use "Forgot password?" under the sign-in form. If you signed up with a username, you can switch to "Forgot username?" on the same screen. Still stuck? Use the form below and we'll help you get back in.

💬 How do I message or call my teacher?

Once you're signed in, look for the 💬 Chat, 📞 Call, or 🎥 Video Call buttons at the top of the page (which ones you see depend on your plan). You can also 📅 Book a Session in advance rather than trying to catch your teacher live.

💰 How does billing work?

We accept PayPal, bank transfer, remittance, and cash/in-person payment. You can subscribe or change your plan any time from the Subscribe page. For a billing question specific to your account, use the form below and mention your account email.

🗑️ How do I delete my account?

Visit our dedicated Delete My Account page — it explains exactly what gets removed and how to request it.

Still need us? Send a message

Fill this in and it comes straight to our support inbox — replying to our reply goes straight back to you, no account needed.

Or reach us directly

📧 Email info.team@eduja.org
💬 WhatsApp +1 (876) 772-4422
📍 Ohana Jamaica Limited, 41 Barnett Street, Montego Bay, St James, Jamaica