❓ Frequently Asked Questions
Answers to the questions we hear most from students, parents, and teachers
Can't find what you're looking for? The Student Guide is a fuller walkthrough of every feature, and Help & Contact reaches our team directly by form, email, or WhatsApp.
Getting Started
How do I create an account?
Tap 🔐 Sign In on the homepage, then use the Register tab. You'll need a name, username, email address, password, and your grade level. After registering, check your email (and spam folder) for a confirmation link — you have to click it before you can sign in.
I'm under 13 — can I still sign up?
Yes, but a parent or guardian needs to set up the account on your behalf rather than you registering it yourself — there's a note about this on the registration form.
How do I sign in on a new device?
Just sign in normally with your email/username and password. EduJA allows one active device at a time per account — if you're already signed in elsewhere, you'll be asked whether to sign the other device out and continue on the new one.
Curriculum & Lessons
What grades and subjects does EduJA cover?
Grades 7 through 13, across Language Arts, Mathematics, Science, Social Studies, and Spanish. Every subject comes in three levels — Beginner, Intermediate, and Advanced — with 100 lessons in each, so there are 1,500 lessons per grade and 10,500 in all. Every lesson has its own video and quiz. Work through them in order under 📚 Curriculum.
What are the Beginner, Intermediate, and Advanced levels?
Intermediate is the standard grade-level curriculum and where most students should start. Beginner is foundation review at a slower pace. Advanced is extension and challenge work. All three are included in your plan for any subject you have access to — a level is never a separate purchase. Not sure which fits? Take the 2-minute check on your grade's subject screen for a recommendation.
Is the content aligned to the Jamaican curriculum?
Grades 7–9 follow the Jamaican Ministry of Education's National Standards Curriculum (NSC). Grades 10–11 build toward the CXC CSEC syllabuses. Grades 12–13 are CAPE-level — see the next question.
Do Grades 12 and 13 follow the Ministry of Education curriculum?
Jamaica's National Standards Curriculum (NSC) covers Grades 1–9, and Grades 10–11 follow the CXC CSEC syllabuses. There is no single Ministry of Education curriculum for Grades 12 and 13 (sixth form) — students there follow CXC's CAPE syllabuses or another approved pathway, chosen subject by subject. EduJA's Grade 12 and 13 lessons are CAPE-level enrichment in our five subject areas. They are not a unit-by-unit match for any one CAPE syllabus, so use them alongside your school's syllabus and your teacher's guidance, not instead of them.
How are lessons structured?
Each lesson has a video and content to read, followed by a short quiz drawn fresh from a larger pool of questions for that lesson. Your quiz scores save automatically to your account. Getting a question wrong isn't a dead end — the explanation shown afterward is there to teach you something, and an ✨ Explain Further button often lets EduJA's AI helper explain it a different way.
Practice & Assessments
What's the difference between Practice and Assessment?
🎯 Practice is an open-ended question bank you can draw from any time — pick a subject, optionally a topic, and how many questions you want. 📝 Assessment is whole-subject cumulative testing — 3 terms × 5 assessments per subject, matching how most Jamaican schools structure their school year. Both currently cover Grades 7–13.
What else is included besides lessons?
🎓 Exam Prep packs (CSEC for Grade 11, CAPE for Grade 12, Checkpoint packs for Grades 7–10), a 🎮 Vocab Game with flashcards and a matching game, a 60-second ⚡ Speed Round, and on paid plans an 🤖 AI Tutor inside each lesson.
How does "Your Weak Areas" work?
Once you've done enough practice for weak spots to show up, a panel appears at the top of the Practice page pointing straight at your lowest-scoring topics, with a one-click "Practice this" button.
Achievements & Progress
Where do I see my achievements?
Open 🎓 My EduJA → Achievements. Every badge and number there — lessons completed, practice questions answered, assessments taken, hours studied, your longest study streak — is computed from your real activity. Nothing is simulated.
Where can I see my overall progress?
📊 Dashboard → Overall Progress shows a summary across your subjects at any time.
Getting Help From a Teacher
How do I message or call my teacher?
Once signed in, look for 💬 Chat, 📞 Call, 🎥 Video Call, and 📅 Book Session buttons at the top of the page — which ones you see depends on your plan.
Who can see my chat messages?
You, your teacher, and EduJA admins — that's a safety measure applied the same way for every student, not a privacy gap.
Plans & Billing
What plans are available?
A Single Subject plan (one subject at one grade), a Full Curriculum plan (all five subjects for one grade), and a Family Plan covering three students — monthly or annual (annual saves 20%). Prepaid 1-on-1 tutoring credits are sold separately in 1, 5, and 10-hour bundles. Schools and organizations can request custom per-student pricing. Current prices are on the Plans page.
How do I pay?
PayPal (charged in USD, access granted automatically on confirmation), bank transfer, or remittance (MoneyGram/Western Union) — bank transfer and remittance are reviewed and approved by our team, usually the same day.
I have a referral or partner code. Where do I enter it?
On the registration form, in the Referral or Partner Code box. If you opened EduJA from someone's link, the code is filled in for you. Forgot to enter it? Contact us soon after signing up and our team can add it to your account.
Do subscriptions auto-renew? Can I cancel?
Subscriptions renew for the billing period you chose (monthly or annual) unless you cancel before renewal.
Can I get a refund?
Refunds, where given, are at our discretion unless required otherwise by law. Contact us with your billing question and we'll take a look.
Account & Privacy
I forgot my password or username
Use the Recovery tab on the sign-in page.
How do I update my profile or add a parent/guardian email?
Open 🎓 My EduJA → Profile (or the 👤 Account button). Changing your photo, username, email, or password requires typing your current password first, as a safety check. Parent/guardian contact emails are also managed here.
How do I delete my account?
Visit the Delete My Account page. It's a manual, human-reviewed process — we confirm and complete it within 5 business days and email you once it's done.
Is my data safe? Who can see it?
See our Privacy Policy for the full picture. In short: your academic data is yours, financial records are kept only as long as required by law, and you can request deletion at any time.
Using EduJA on Your Phone
Is there an EduJA app?
On Android, yes — search "EduJA" on the Play Store. On desktop Chrome or Edge, you can install EduJA as an app directly from the site. On iPhone, use Safari's Share → Add to Home Screen to get an app-like icon, since iOS doesn't support one-tap installs from the browser.
Still need help?
Visit Help & Contact to reach us by form, email, or WhatsApp — we typically reply within 1–2 business days.